Kimsiniz ?

• Graduated from universities with a bachelor's degree or higher,
• Having strong verbal and written communication skills,
• Proficient in English
• Knowledgeable about customer experience,
• Able to think analytically, have developed problem solving skills,
• Following customer experience trends and technologies,
• Have worked on Journey and process design or are interested in these issues,
• Ability to work with multiple parties and manage projects,
• High organizational and leadership skills,
• High presentation and negotiation skills,
• Having effective communication skills
• Able to think customer-oriented, creative, highly motivated and result-oriented,
• Having the ability to take initiative and demonstrate a proactive and innovative approach.

Neler Yapacaksınız?

• Drive Customer Centriciy & built a customer centric culture : Pro – active involvement ton sure that customer centricity is implemented in all product lifecycle process,
• CX vision & strategy: Define the CX vision & strategy and therefore create the overall Customer Experience we would like to give our customers,
• Actively contribute to our Digital Product Strategy & Lifecycle Management and steer on our customer experience strategy with a focus on digital first,
• Voice of Customer : Set-up and conduct customer research (in-depth interviews,surveys, customer panel etc) to understand customer needs, expectations, and preferences and how they perceive our experience,
• Define CX measurements and develop ways of using tools and platforms for collecting VOC and translate these into actions,
• Analyze customer data through customer journey, identify pain points and create necessary actions for improvement – and manage projects to improve end to end process. Understand and analyze data using tools such as Mixpanel etc.
• Develop project that will improve the customer experience and follow up the actions to be taken by the other teams,
• Design end to end customer journeys together with relevant teams according to customer insights,
• Product Development: From a Customer Experience perspective, support product development by designing customer journeys of products and mobile application.